You will need to download the appropriate software version according to the Operating System that your users have on their computers.

The first step is to obtain the An圜onnect client software from the Cisco Software Download Website. Installing on Windows:Installing on Mac:Note: Updating will not change configuration or other saved settings.For questions or problems, please contact the Technology Services Help Desk.

This could be three to five minutes in the worst case. If that happens, please follow the instructions on the screen, and then wait for it to finish installing.

Note that newer versions of Mac OS may need you to authorize the kernel extension as part of the update. Dialogue box on Windows:Dialogue box on Mac:When the client is updated, the VPN will download and update the application, re-launch, and finish connecting using the new software. After the time is up, the software will automatically choose to defer updating, and go on and connect. Customers have 2.5 minutes to select something. Older than Technology Services' minimum supported version (): Software will automatically be updated.Newer than Technology Services' minimum supported version:A dialog box will appear, asking if the customer wants to update or defer. Based upon how old the software is, one of the following actions will occur.

New versions of the Cisco An圜onnect VPN client for Mac, Windows and Linux (64-bit) software will now be available directly from the VPN system, without having to go to WebStore to download the new version.When a customer connects to the VPN, the version of their client software (Mac, Windows, or Linux) will automatically be checked.

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